Questions and Answers

An NDIS-funded worker with mental health knowledge who works with participants who have a psychosocial disability. They help you build capacity and resilience, find, plan and organise supports, and stay connected with them through harder times.

No. Recovery coaches don't diagnose or treat mental illness. They help with planning, coordinating supports and building skills, and can help you stay connected with your GP or mental health service.

From the capacity building budget of an NDIS plan. The NDIA generally funds it for people with psychosocial support needs, and works out the hours with you.

Under the NDIS Pricing Schedule 2026-27, the most a provider can charge is $110.44 an hour on weekdays during the day in most of Australia. It's paid from your plan, not by you.

Both help you use your plan. A recovery coach is specifically for psychosocial disability, with mental health qualifications or experience. The NDIA recommends a recovery coach on its own for most people with psychosocial disability.

We connect NDIS participants, families and support coordinators with registered providers of psychosocial recovery coaching. You answer a few questions, we pass your details to one suitable provider, and they contact you.

No. It's free for you. Providers pay us for introductions, which is how we keep it free. It doesn't change what's charged to your plan, which is capped by the NDIS price limits.

No. We're an independent service. We're not part of the National Disability Insurance Agency (NDIA) or the NDIS Quality and Safeguards Commission, and we don't employ recovery coaches.

No. If you need support right now, call Lifeline on 13 11 14, Beyond Blue on 1300 22 4636 or 13YARN on 13 92 76. If life is in danger, call 000.

It depends on the provider. We only pass your details to providers who may have a coach with capacity, and we follow up to check you were contacted. If you haven't heard back, email us and we'll chase it.

We take enquiries from every state and territory, for in-person and online recovery coaching. Put your postcode in the form.

Yes, tell us where things are at. Providers are paid from recovery coaching funding in the plan, so we'll also point you to how to get it included.

Only the registered provider we match you with. If they can't help, we pass your details to another registered provider, one at a time, up to 3 in total. Nobody else gets them for their own marketing.

Yes. Email hello@psychosocialrecoverycoach.com.au and we'll stop passing your details on and let any provider we've introduced you to know.

No. We only ask practical questions, like what you'd like help with and what's in your plan. The provider will talk with you directly about anything else.

Yes. Use the referral form. Please check the participant, or their nominee, agrees to the referral first. We'll let you know who's picking it up.

If you're registered with the NDIS Commission and your recovery coaches have capacity, register your interest on the providers page and we'll be in touch.